Privacy Policy

Privacy Policy

Last Updated: 20/09/25

Compliant with GDPR, CCPA, NDPR, and global privacy standards.

1. Your Privacy Matters to Us

ChantUp is committed to protecting your data and ensuring transparency.
This Privacy Policy explains:

• What we collect

• Why we collect it

• How we use it

• How we protect it

• Your rights and choices

2. Information We Collect

A. Information You Provide

• Name, username, email, phone

• Date of birth

• Profile information

• Posts, chants, videos, reels

• Marketplace listings

• Payment or withdrawal details

B. Automatically Collected Information

• Device type

• IP address

• Location (approximate)

• Browser details

• Usage statistics

• Interaction data

C. Financial Information

When using ChantUp Wallet or buying/selling items, we may collect:

• Payment transaction details

• Wallet balances

• Payout preferences

• KYC verification data (if required)

We do not store full credit/debit card numbers.

3. How We Use Your Information

We use your data to:

• Operate the ChantUp platform

• Personalize your Chants feed

• Recommend creators, products, and content

• Support marketplace transactions

• Prevent fraud and illegal activities

• Provide customer support

• Improve platform performance

• Send service-related notifications

We do not sell your personal data.

4. Sharing Your Information

We may share limited data with:

• Payment processors

• Cloud storage providers

• Compliance and KYC partners

• Law enforcement (when legally required)

• Logistics or delivery partners (for orders)

We never sell user information to advertisers.

5. Cookies & Tracking

ChantUp uses cookies to:

• Keep you logged in

• Improve app performance

• Understand usage patterns

• Deliver relevant recommendations

You may disable cookies in your browser settings.

6. Data Retention

We keep your data only as long as necessary to:

• Provide the service

• Comply with laws

• Resolve disputes

• Maintain secure platform operations

You may delete your account at any time.

7. Your Rights

Depending on your region, you may:

• Access your data

• Request correction

• Request deletion

• Request data export

• Object to certain processing

• Withdraw consent

To exercise your rights, contact us at:
📧 privacy@chantup.com

8. Protecting Your Data

We use:

• Encryption

• Access controls

• Secure server infrastructure

• Regular security audits

• Fraud detection mechanisms

No online platform can guarantee 100% security, but we take every measure to protect your data.

9. Children’s Privacy

Users under 13 cannot use ChantUp.
We do not knowingly collect data from minors.

10. Updates to This Policy

We may revise this Privacy Policy to reflect:

• New laws

• New features

• Improved security practices

We will notify users of major updates. 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 privacy@chantup.com

🌍 www.ChantUp.com